FAQ

Yes, but we suggest you book it by our official reservation website since it’s cheaper.

Check-in:15:00－ / Check-out:10:00
Check-in and check-out times may differ depending on the stay plan, please check the details while making reservations.

If your reservation including dinner, and you cannot arrive before 19:30, please let us know in advance.

In the other cases, please contact us if you cannot arrive before 22:00.

Cash
Credit cards (VISA、Master、AMEX、JCB、UC、DC、NICOS、Diners)

*Please note that we only accept cash in Japanese Yen.
*Please note that we do not support cashless payment methods other than credit cards, such as Transportation IC Cards, QR/barcode payment, and smartphone payment.

Cancellation fee will be charged as follows:
・2 days prior to arrival: 20% of the hotel room rate
・1 day prior to arrival: 50% of the hotel room rate
・On the day of arrival: 100% of the hotel room rate
・No-show: 100% of the hotel room rate

In addition, the cancellation policy will be changed as follows from April 1st, 2023.
・7 days prior to arrival: 20% of the hotel room charge
・3 days or more prior to arrival: 30% of the hotel room charge
・2 days prior to arrival: 50% of the hotel room charge
・On the day of arrival: 100% of the hotel room charge
・No-show: 100% of the hotel room charge
*Cancellation fees may differ depending on the stay plan.
*For groups, please inquire.

We provide free private parking spaces for approximately 100 cars.

Medium-size Japanese pajama Yukata(s) is prepared in advance in the room, if the size doesn’t fit, please ask the reception staff for other size from small to extra-large. In addition, we also provide Yukata for children from small to large.

Please send it two days or one day prior the arrival. And make sure to write down the date of your stay and the name of the representative of your stay on the remarks column of the invoice of the delivery.

We also offer round-trip luggage delivery service or sending luggage on returning, feel free to use it.

[Recipient]

Postal Code: 399-9301

14863-6 Kita-jo, Hakuba-mura, Kitaazumi-gun, Nagano Prefecture, Japan Hotel Shera Resort Hakuba Front Desk

Phone Number: +81-261-72-3250

There are 3 major supermarkets in Hakuba.

・Big: The most popular and largest one. It is the largest located on the main road (#148) out of Hakuba, about a 20 minute walk downhill from Echoland, one of Hakuba’s main accommodation areas. And also there are some other amenities on-site, such as a clothing section and 100-yen shop (like a Dollar Store or Poundland) which is perfect for looking for some low-cost souvenirs.

・A-Coop: It is located a few hundred meters from Hakuba Station and has everything you expect from a large supermarket. Especially if you are looking for some home comforts during your Hakuba ski holiday, don’t miss the foreign food section here.

・DELiCiA(formerly Appleland): It is close to Hakuba Station and less crowded than the other two major supermarkest, but still has a wide range of goods at an affordable price.

There is a 7-11 Hakuba Iwatake store about 5 minutes away by car. Opening hours from 7:00 to 23:00

Please check your spam folder. For confirm the reservation, you can call +81 261-72-3250 or contact us through our contact form.

We will be more than happy to arrange this for you. Here are the cakes you can choose from.

・Japanese strawberry sponge cake (Strawberry shortcake)
・Gâteau au chocolat
・Apricot tart
・Pear tart
・No-bake cheesecake
・Baked cheesecake.

Delivery to guest room is available. If you make a reservation with meal included, you can also enjoy the cake at our restaurant.

*A reservation is required at least three days in advance. Please contact us for cakes sizes, prices, and more details.

A shuttle bus is available for our guests to and from JR Hakuba Station, Hakuba Happo Bus Terminal. Reservations are required, please call in advance to confirm arrival or departure time and number of guests.

The service is operating from 8:00 to 22:00. Please take a taxi outside of these hours.

We provide a shuttle bus at 17:40 and 18:40 from the hotel to JR Hakuba Station, Hakuba Happo Bus Terminal. Please make a reservation in advance. If you want to go to other directions, please take a taxi.

The time required by car from here to each ski resort is as below.
・Tsugaike Mountain Resort: 10 minutes
・Iwatake Snow Field: 10 minutes
・Happo-one Snow Resort : 20 minutes
・Cortina Snow Resort: about 30 minutes

The public shuttle buses (with charge) to each ski resort and Happo Bus Terminal are only operating in winter, please inquire with reception staff.

We have a rental shop. Feel free to try on items.

【Rental items list】
・Ski set (skis, boots and poles)
・Snowboard set (board and boots)
・Others: clothing and helmets

*Items for Children are also available.
*Accessories such as knit caps, gloves and goggles are only for sale.

You can use the fitting room in the rental shop and the changing room of the bathhouse. Besides, the ski lockers are available. And we can keep your luggage at the front desk before your check-in, or after your check-out.

Please send it two days or one day prior the arrival. And make sure to write down the date of your stay and the name of the representative of your stay on the remarks column of the invoice of the delivery.

We also offer round-trip luggage delivery service or sending luggage on returning, please feel free to use it.

＜Address＞
HOTEL SIERRA RESORT HAKUBA
14863-6, Hokujo, Hakuba-mura, Kitaazumi-gun, Nagano, 399-9301, Japan
TEL: +81 261-72-3250

JPY1,500 per night. Please inquire when booking.

We provide bed guard for free. Please inquire when booking.
*Not suitable for children under 18 months.

Generally, children under 6 years old may stay free of charge, up to 1 child per bed. We also provide meals for children（extra charge）

The following dinner for children is available for JPY 2,200 (tax included). Beverage, soup, main dish (choice of 10 items including pizza, pasta, curry, fried plate, etc.) and dessert

Diapers are not sold here.

There are private rooms for changing diapers in both the male and female restroom at the hotel lobby.

Please feel free to bring your breakfast to the table in the courtyard and enjoy it with the nice weather and pleasant highland breeze.

We will do our best to accommodate allergies, however, due to the limitations of the cooking environment, it may be difficult to use certain specified ingredients or cooking methods, removal all specified ingredients or separating the cooking utensils.

Please contact us if you have any allergy symptoms and dietary restrictions. (TEL: +81 261-72-3250)
*It’s unable to accommodate foods that you don’t like.

Reservations are required to use the restaurant without staying. Please feel free to contact us.

【Breakfast buffet】 Adult JPY 2,200 (tax included), Child JPY 1,100 (tax included)
【Lunch Course】 JPY 3,850 (tax included) *Lunch service is currently suspended.
【Dinner Four Seasons French Course 】 JPY 6,600 (tax included), reservations are required by 5:00 p.m. the day before it.
【Dinner Premium Course】 JPY 13,200 (tax included), reservations are required by 5:00 p.m. three days before it.

*Guest staying at the hotel will have priority.
*Please note that you may be asked to wait when the restaurant is crowded and we may not be able to accept reservations due to overcrowding.

From late November to mid-April, there may be icy or snowy conditions on the roads. For your safety, please don’t forget to use studless tires or chains.

Yes, it is possible to stay with a guide dog or a service dog.

We do not accept early check-in, but you can store your luggage to us and use any facilities or hot spring if you arrive earily.

The West Wing (Grand Twin Rooms and Grand Double Rooms) have a view of the courtyard and the forest, and the East Wing (Junior Suite Rooms) have a view of the courtyard and the outer courtyard outside.

It’s available to choose the view, but please note that due to the situations of the day, the request cannot be guaranteed.

Yes, housekeeping is provided between the hours of 10:00～15:00 as long as you leave the Make Up Room sign on your door. If you don’t need housekeeping, please leave the Do Not Disturb sign on your door.

You can purchase advance tickets for each gondola at the reception.

We sell stamps at the reception.

*Payment only by cash will be accepted.

Yes, we have a selection of tasty souvenirs representing Hakuba and our hotel.

You can bring your own food and drink in your room. Please note that we charge a corkage fee of JPY 3,000 per bottle for wine at the restaurant.

No, you cannot smoke in your room. We’re a non-smoking hotel. Please smoke at the designated smoking areas.

Although we don’t book activities for our guests, we’d love to give you some information about seasonal activities at the reception. There is a variety of activities in Hakuba Village such as canoeing, kayaking, paragliding, trekking, rafting, mountain biking, firefly tours, buckwheat noodle making, and also ski lessons, snowshoeing, and cross-country skiing in winter.

If you need massage therapy services, you can make a reservation at the reception, and please pay in cash directly to the massage therapist.

According to Article 24 of the Pharmaceutical Affairs Law, we can not sell or offer medicines at the hotel.

There are six clinics including internal medicine, surgical and orthopedic in Hakuba Village. As for general hospitals, there are Omachi Municipal Hospital (about 30 minutes by car) and Aso General Hospital (about 50 minutes by car). We also have an AED (automated external defibrillator) in the lobby.

No, there is no curfew. You can go out or return to the hotel at late night or early morning.

We provide slippers in our guest rooms. Both shoes and slippers are permitted in the rooms and hotel.

For 3 people, it is permitted to add 1 extra bed (rollaway bed) in Grand Twin Room or Grand Double room. For 5 people, it is permitted to add 1 extra bed (rollaway bed) in Junior Suite Room.

There is no elevator in the West Wing, which have Grand Twin Room and Grand Double room, so we suggest elderly or disabled guests to use rooms on the first floor or in the East Wing, which has an elevator.

There is no room-service.

There is no towel in “Kominka no Yu”. Please use the face and bath towels provided in your room.

The natural hot spring “Kouminka no Yu” has an indoor bath, an outdoor hinoki (Japanese cypress) bath with a roof, and an open-air rock bath, but there is no sauna.

*The open-air rock bath is closed in winter due to snow accumulation.

Swimsuit is not allowed to wear in the bathhouse “Kominka no Yu”. You have to be fully naked to enter. If you are shy about being nude, we suggest you to use the private hot spring (private sento). There are 3 different types of private hot spring, please make a reservation while check-in.

There are lockers for valuable items in the bathhouse and there is a safety box in each guest rooms.

Yes, we can keep your valuables at the reception if needed.

No, unfortunately, there is no ATM in the hotel but you can use the ATM at the Information Centre at the Hakuba Happo Bus Terminal. In addition to ATMs, there are also foreign currency exchange machines.

Both of the West Wing and the East Wing has a self-service laundry room. Washers, dryers and laundry laundry detergent are available.

We don’t have bicycle for rent in the hotel but there are few bicycle rental shop in Hakuba, such as Hakuba47 Mountain Sports Park, SPICY Iwatake Store, Ojisan-no-mise (Souvenir Shop) and etc.

Yes, we have some staff who can speak English.